handstands web store FAQ section

Please call us at 1-800-228-8987 (Monday-Friday, 8-5 PM MST) or contact us via live chat if you are experiencing problems checking out. We'd be more than happy to assist you. Otherwise, please try checking out using Google Checkout or PayPal.

Yes, you can return your product within 30 days after purchase. Please contact us for return instructions. Typically an RMA number (Return Manufacturer Authorization) is issued, which helps us to process your return in a timely manner. Note that with some products we can only accept returns if the product is unopened. Otherwise, you may incur a 15% restocking fee. Please contact us for specifics.

If you completed the order process and was issued an order number, then an e-mail confirmation is sent to you automatically after your purchase. Occasionally these arrive in spam or junk mailboxes. Please be sure to check to see if it arrived there. Otherwise, please call us at 1-800-228-8987 to confirm that we received your order, or to get the tracking number for your order.

We ship most product from our warehouse in Bluffdale, Utah 84065. We do have other partner warehouses throughout the United States that we use to help fulfill orders during busy seasons.

Our primary shipper is Fedex, but we do also use UPS and the United States Postal Service for certain orders. Which company is used is determined by you during checkout unless the order is over $75. For free shipping orders, this us determined by our shipping department, and is based upon the products ordered and your physical location.

Shipping is automatically calculated based upon the latest rates from UPS or Fedex. If you were to visit ups.com or fedex.com, and calculate shipping, you would find the rates would be the same. In some instances, however, we do discount the shipping charges based upon the amount of the order (i.e. if order is over $75). .

We accept Mastercard, Visa, Discover, and American Express through our normal checkout process. Paypal and Google Checkout are also accepted. eCheck payments are also accepted through PayPal, but the order will not ship until payment has properly cleared.

We're proud to now be able to offer International Checkout directly on our website. Simply proceed through checkout as you normally would, and select International Checkout as your payment method. Both standard shipping and expedited shipping options are available.

Our warehouse is located in Bluffdale, Utah 84065, and ground shipments to most locations within the continental United States are within 5 business days. The longest an order should take, assuming there are no delays due to weather or other circumstances, should be 7 business days (including order processing time). If this is unacceptable, please select a faster shipping method or take advantage of our $2.99 rush processing fee. We offer 3-day, 2-Day Air, and Overnight service to most areas.

Simply order $75 or more of merchandise to qualify. Unfortunately, at this time we're unable to extend the free shipping offer to residents of Hawaii, Alaska, Puerto Rico, or Canada. We are, however, continuously working to provide better service and shipping options to help provide this service to customers in the future. We appreciate your patience and understanding. For Free Shipping Visit http://www.HandStands.com

Yes, due to customer requests, we're proud to be able to now offer shipments to APO, FPO, and PO box addresses through the United States Postal Service. Simply be sure to select APO/FPO, or PO Box as the option in the shipping address section when placing your order.

Return freight is the customer's responsibility unless the reason for return is due to our error. If it is a result of our error, instructions on how to return the product will be provided to you when you call to receive an RMA number.